LEGAL NOTICE
The nutritional declaration is still missing from the labeling despite my previous request: In accordance with Article 12-1 of Decree No. 2006-352 of March 20, 2006, the labeling must mention the quantity of each active ingredient present in the product, relative to the recommended daily dose.
GENERAL TERMS AND CONDITIONS OF SALE (GTC)
1. APPLICATION OF THE GENERAL TERMS AND CONDITIONS
1.1. Scope of application
These general terms and conditions of sale (hereinafter referred to as the “GTC”) govern, without restriction or reservation, all sales of products (hereinafter referred to as the “Products”) concluded on the online store of SHYFFA, a company registered in the Trade and Companies Register under SIREN number 932391808, with its registered office at Boulevard de l’Ariane (hereinafter referred to as “SHYFFA”).
SHYFFA reserves the right to adapt or unilaterally modify these GTC at any time and without prior notice. The version of the GTC applicable to Product sales is the one available on the Website at the date the Client places an order.
2. DESCRIPTION AND AVAILABILITY OF PRODUCTS
SHYFFA offers Clients the possibility to order and purchase its range of Products described on its website. The Products available for online purchase are those listed on the Website at the time of the order.
Information on the essential characteristics of each Product is available on the Website (photographs, descriptions, composition, usage instructions, etc.). This information is provided for reference only and is not contractually binding.
In case of unavailability of a Product, SHYFFA undertakes to inform the Client as soon as possible. The Client may choose another Product or cancel the order and receive a refund.
3. PRICES OF PRODUCTS
The prices charged for the Products are those displayed on the Website at the time the Client places the order. Prices are indicated in euros, inclusive of all taxes (TTC), excluding shipping costs.
Shipping costs are communicated to the Client before order validation and vary depending on the chosen delivery method. SHYFFA reserves the right to modify its prices at any time and without prior notice.
4. ORDERING PRODUCTS
4.1. Client Account
The Client can place an order by creating an account on the Website or by ordering as a guest. The Client must provide accurate and complete information.
4.2. Placing Orders
The Client selects the desired Products, adds them to the cart, and follows the order process by providing billing and delivery information.
4.3. Payment
Products must be paid for in full at the time of ordering via bank card or any other payment method accepted on the Website. No order will be processed until payment is received.
5. ORDER CONFIRMATION AND CANCELLATION
5.1. Order Confirmation
Once payment is validated, SHYFFA sends the Client an email confirmation summarizing the details of the order.
5.2. Order Cancellation by SHYFFA
SHYFFA reserves the right to cancel an order in case of payment refusal by the Client’s bank or if a Product is unavailable.
5.3. Order Cancellation by the Client
The Client cannot cancel an order after validation. However, they have a right of withdrawal as outlined in Article 7 of these GTC.
6. DELIVERY OF PRODUCTS
6.1. Delivery Times
SHYFFA undertakes to ship Products within the timeframes indicated on the Website.
6.2. Delivery Address
The Client is responsible for providing accurate delivery information. SHYFFA is not liable for delays or losses due to incorrect address details.
7. RIGHT OF WITHDRAWAL
The Client has a right of withdrawal of 14 calendar days from the receipt of the Products, in accordance with consumer protection laws.
To exercise this right, the Client must inform SHYFFA by email or mail and return the Products in perfect condition, in their original packaging. Return shipping costs are the responsibility of the Client.
SHYFFA will refund the Client within 14 days after receiving the returned Products.
8. WARRANTY AND PRODUCT CONFORMITY
SHYFFA guarantees the conformity and good condition of delivered Products.
If a defect is found upon receipt, the Client must contact SHYFFA within a reasonable timeframe to arrange for the return and replacement of the Product.
9. LIMITATION OF LIABILITY
SHYFFA cannot be held liable for indirect damages resulting from improper use of the Products.
SHYFFA expressly disclaims liability for issues related to the use of the internet when placing orders.
10. PROTECTION OF PERSONAL DATA
Client data is processed in accordance with applicable data protection laws (GDPR).
For any inquiries regarding data protection, the Client may contact SHYFFA via the designated email address.
11. DISPUTE RESOLUTION AND APPLICABLE LAW
11.1. Mediation
In the event of a dispute, the Client must first contact SHYFFA to seek an amicable resolution.
11.2. Applicable Law
These GTC are governed by French law. In the event of a dispute, only French courts will have jurisdiction.
Last updated: 01/09/2024
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